Cancellations and refunds before dispatch
You may cancel your order and receive a full refund at any time before it has been dispatched. To do so, please contact our Customer Service at +971 56 336 2727 or through the contact details on our website, quoting your order number. The refund will be credited to your original payment method within 5–7 business days. Once an order has been dispatched, it can no longer be cancelled.
Defective products
If the product you received is defective in any way, please keep the product and its packaging and contact our Customer Service promptly at +971 56 336 2727. We will escalate the issue internally and find a solution for you.
Damaged parcels
If you notice that the parcel is damaged upon delivery, we advise you to refuse it. If this was not possible, please take photos of the parcel and send them to our Customer Service together with your order number.
Returns & perishable products
Due to the nature of caviar, seafood and other chilled or perishable food products, returns are generally not accepted once the product has been delivered and accepted by the customer, except where the product is defective, damaged, incorrect, unsafe or otherwise subject to a valid claim under applicable UAE law.
This policy does not limit any mandatory rights available to consumers under applicable UAE legislation.
